Privacy policy

Privacy Policy

Welcome to Pandaloon! Your privacy is very important to us, and we are committed to protecting the personal information you share when using our store and website. This policy explains how we collect, use, and safeguard your data when you shop with us or interact with our services.

By using our Services, you agree to the practices described in this policy. Please read it carefully and contact us if you have any questions.

How do we use your personal information?

Our online store is powered by Shopify, a leading e-commerce platform that manages secure processing of your orders and payments. Shopify provides a reliable infrastructure that supports the collection, storage, and protection of your information.

We use the Order Information collected via Shopify to fulfill orders, process payments, screen orders for potential fraud or risk, communicate with you, and provide customer support.

Shopify also supports integrations with various services we use, such as third-party warehouses, TikTokShop, Amazon Buy with Prime, and CNBC’s store, which may push orders to us. While Shopify manages the core platform and transaction processing, certain fulfillment or third-party services operate independently.

We may also use your Order Information (such as your email address) to provide personalized advertising through platforms like Google Ads Customer Match and similar services. These platforms allow us to show targeted ads to you and similar users by uploading customer lists in hashed form.

We use Device Information (such as your IP address) to help prevent fraud and improve our site, including analyzing customer behavior and marketing effectiveness. 

Please review Shopify’s privacy practices here: https://www.shopify.com/legal/privacy.

Sharing your personal information

We share your information with trusted service providers to operate our business, including Shopify and its ecosystem of apps that support our site’s functionality. These third-party apps may process your information independently under their own privacy policies. We are not responsible for their practices.

We also share data with advertising partners like Google and Facebook to help deliver relevant ads through audience targeting tools such as Customer Match.

Finally, we may disclose personal information to comply with legal requirements or protect our rights.

Behavioral advertising and cookies

We use cookies and similar technologies to personalize your experience, analyze site usage, and serve targeted ads. These include tracking pixels and cookies managed by third parties.

You can manage or disable cookies through your browser settings and opt out of targeted advertising through the following platforms:

For Customer Match-based ads (using uploaded customer lists), you can contact us directly at [insert email address] to request removal from future lists.

You may also use the Digital Advertising Alliance’s opt-out portal here: http://optout.aboutads.info/.

Your rights

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

  • Access to your personal information;

  • Request correction or deletion of your data;

  • Object to or opt out of personal data sales or sharing;

  • Limit use of your sensitive personal information;

  • Non-discrimination for exercising your rights.

If you are a European resident, you have rights under the GDPR, including data access, correction, deletion, and objection to processing for direct marketing.

To exercise any rights, please contact us at [insert contact information].

Data processing and retention

We collect and retain your personal information to provide our services, fulfill orders, comply with legal requirements, and support our business operations such as customer service and marketing. This includes keeping records of your purchase history and account information. We use Shopify as our primary e-commerce platform, which stores your data primarily in the United States. However, certain third-party apps or service providers we use in connection with our store may process or store data in other countries. By using our services, you consent to such data processing and transfers consistent with applicable laws. Your information may be processed or stored outside the United States, including by our service providers. By using our services, you consent to such transfers under applicable laws.

If you have questions or requests regarding your personal information, including access, correction, or deletion where applicable, please contact us.

Children’s privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 13. If we become aware of inadvertent collection from a child under the applicable age, we will promptly delete such information.

User responsibilities

You are responsible for providing accurate and up-to-date personal information. We are not liable for consequences arising from inaccurate data you submit.

Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Use of third-party apps and integrations

Our store uses Shopify and a variety of third-party apps and integrations to enhance your experience and fulfill orders. These third parties may process your data independently under their own privacy policies. We do not control or take responsibility for these practices.

Limitation of liability

Except as required by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of our services or reliance on our privacy practices.

Changes to this policy

We may update this privacy policy from time to time. Changes will be posted here with an updated effective date.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at customerservice@pandaloon.com or contact us at PO BOX 6503 Ventura CA 93006, US For the purpose of applicable data protection laws, we are the data controller of your personal information.