►FAQ
Shipping
How long does it take for delivery?
Orders typically ship within 1 business day unless otherwise noted. We can only provide the quoted time given by shipping providers (USPS, UPS, Fedex etc) and cannot guarantee their delivery date will be 100% accurate.
| Standard | Approximately 4-5 business days |
| Expedited | Approximately 3-4 business days |
| 2 day |
2 business days AFTER 1 business day handling |
**Please note that we are working around the clock to help your packages arrive on time. However, during a global pandemic, we cannot guarantee that the carriers will perform error free. For urgent needs, we recommend expedited or 2 day shipping. All shipping methods may be subject to delay due to factors outside of our control.
We are doing everything in our power to get your order to you ASAP.
Do you offer overnight or expedited shipping?
Sorry, at this time we do not offer overnight shipping.
We do offer expedited and 2 day shipping for most items.
About Us
What is your refund policy?
Returns for purchases made on Pandaloon.com are kindly accepted in NEW condition, in the original packaging with tags, postmarked within 2 weeks of receipt before October 23rd, whichever is sooner.
We are also happy to offer an exchange within 30 days, in case of a sizing issue, as long as the returned product is in 100% new condition. You can obtain return authorization here.
https://pandaloon.com/pages/returns
As is typical with boutique pet brands, the return shipping is the responsibility of the customer, but we will ship out one exchange within the USA for free, when available. Items that are soiled with saliva, hair, dirt or oil are subject to a 50% restocking fee or may be ineligible for a refund, especially when unsanitary. Washing the product or use of Febreeze or other perfumes on the product will make the product ineligible for return as is standard in requiring new condition returns only. All returned items must be unsoiled and undamaged, with tags and in the original packaging. Returns will be inspected and issued within 5-10 days of receipt less shipping fees, when applicable.
For obvious reasons, we cannot accept worn costumes or offer a free rental service. This is a small, woman owned, US business and we appreciate your decency. Thanks in advance for support of small businesses!
We are happy to offer one free exchange of the same costume style within the USA in case of a sizing issue.
Payment
What payment methods do you accept?
Paypal, Visa, MasterCard, American Express, Diner's Club and JCB.
Will you accept a personal check?
Sorry, we cannot accept personal checks at this time.
International Shipping
Are VAT/duties included?
No, each buyer is responsible for duties, VAT and any other customs related charges for their own country. Please keep an eye on the tracking to ensure an easier process of paying duties to receive your package.
UK customers: Please note that Royal Mail or the mail carrier will collect VAT/duties (based on your country's rate) and an "International Handling Fee" (usually around 8 Euro) before delivery. We cannot control the taxes charged by your country, but our shipping rates are kept as low as possible to help.
If the package is abandoned, no refund will be provided. Please inquire with your local mail or customs office to obtain the fee amount before ordering.
Can you ship to addresses outside of the US?
Yes. International shipping is available at checkout at the lowest possible costs through USPS, UPS and DHL. Please measure carefully as it is not possible to offer return shipping for international packages. Please email us if you have any questions and we will make sure to help with sizing.
Questions?
Can I contact you?
We can often answer questions most quickly by email. Please send us an email so we can send you any information you need:
https://pandaloon.com/pages/contact-us
© Pandaloon LLC