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Returns, Refunds or Exchanges

What is your refund policy?

We want you to be a happy part of our panda family. If you are unsatisfied, you are welcome to return your unused items within 30 days and you will promptly receive a refund, less shipping costs. Items must be unworn and unsoiled, as is standard with any typical return. For obvious reasons, we cannot accept worn Halloween costumes or offer a free rental service. Thanks in advance for your decency and support of small businesses!

In order to offer you the best price possible, we ask that you make sure to measure your pet when ordering pet items and check that items are returned in new condition. All returned items must be unsoiled and undamaged, in the original packaging. 

To make sure good customers can get competitive prices, items can be returned or exchanged if the customer sends the item to our return address. Postage is provided for your outgoing domestic packages, while return shipping is not included, as is typical with small business boutiques. We will gladly exchange your item and offer free shipping in the US of your exchanged item if it is returned  in new condition. Thank you for supporting small businesses and helping us offer high quality customer service!  

Return address:

9518 Mission Gorge Rd #711732
Santee CA 92072