Terms and Conditions

Delivery Dates

Delivery dates are estimates based on the carrier provided services. Expedited shipping is not guaranteed, but 2 day shipping fees can be refunded if the package arrives late (past 2 days plus 1 day handling). 

 

Returns and Exchanges 

Returns for purchases made on Pandaloon.com are kindly accepted in NEW condition, in the original packaging with tags, postmarked within 2 weeks of receipt before Oct 31, 2020. 

In case of a sizing issue, we are happy to offer an exchange or store credit within 30 days. Returns will be inspected and issued within 5-10 days of receipt less shipping fees, when applicable.

As is typical with boutique pet brands, the return shipping is the responsibility of the customer, but Pandaloon will provide outgoing shipping for an exchange within the USA for free, when available. Items that are soiled with saliva, hair, dirt or oil are subject to a 50% restocking fee or may be ineligible for a refund, especially when unsanitary. Washing the product or use of Febreeze or other perfumes on the product will make the product ineligible for return as is standard in requiring new condition returns only. All returned items must be unsoiled and undamaged, with tags and in the original packaging. 

For obvious reasons, we cannot accept worn costumes or offer a free rental service. This is a small, woman owned, US business and we appreciate your decency. Thanks in advance for support of small businesses!

Return and exchange authorization is required and may be easily obtained here:

https://pandaloon.com/pages/returns

 

International Orders

For customers outside of the USA, please note that duty is not included in this purchase. Please contact your local post office for further details. Delivery estimates do not include any delays that may occur with customs.