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Shipping


How long does it take for delivery?

Orders typically ship within 1 business day unless otherwise noted. 

Standard Approx. 4-5 business days
Expedited Approx 3 business days
2 day  2 days (cut off at 8 am PST) 

(For 2 day, add one day if ordering after 8 am PST.) 

**Please note that we are working around the clock to help your packages arrive on time. However, during a global pandemic, we cannot guarantee that the carriers will perform error free. Fortunately, almost 100% of our packages have arrived on time during October. For best results, we recommend expedited or 2 day shipping. 

We are doing everything in our power to get your order to you ASAP.

Do you offer overnight or expedited shipping?

Sorry, at this time we do not offer overnight shipping. 

We do offer expedited and 2 day shipping for most items. 

 

About Us


What is your refund policy?

Returns for purchases made on Pandaloon.com are kindly accepted in NEW condition, in the original packaging with tags, postmarked within 2 weeks of receipt before October 31st, whichever is sooner.

We are also happy to offer an exchange or store credit within 30 days, in case of a sizing issue. You can obtain return authorization here.

https://pandaloon.com/pages/returns

As is typical with boutique pet brands, the return shipping is the responsibility of the customer, but we will ship out one exchange within the USA for free, when available. Items that are soiled with saliva, hair, dirt or oil are subject to a 50% restocking fee or may be ineligible for a refund, especially when unsanitary. Washing the product or use of Febreeze or other perfumes on the product will make the product ineligible for return as is standard in requiring new condition returns only. All returned items must be unsoiled and undamaged, with tags and in the original packaging. Returns will be inspected and issued within 5-10 days of receipt less shipping fees, when applicable.

For obvious reasons, we cannot accept worn costumes or offer a free rental service. This is a small, woman owned, US business and we appreciate your decency. Thanks in advance for support of small businesses!

 We are happy to offer one free exchange of the same costume style within the USA in case of a sizing issue. 

What is your privacy policy?

We do not sell or trade any customer information to third parties. Customer information is used to keep you updated on your order and to provide information about our special offers. Credit card and personal information is processed securely with SSL encryption through our credit card processor, Shopify payments or through Paypal, depending on your choice at checkout. 

 

Payment


What payment methods do you accept?

Paypal, Visa, MasterCard, American Express, Diner's Club and JCB.

 

Will you accept a personal check?

Sorry, we cannot accept personal checks at this time. 

 

Does the price include sales tax?

No sales tax is charged for orders outside of the state of California at this time. If you live in California, sales tax will be added to your order total.

 

International Shipping


 

Are VAT/duties included?

No, each buyer is responsible for duties, VAT and any other customs related charges for their own country. Please keep an eye on the tracking to ensure an easier process of paying duties to receive your package. 

UK customers: Please note that Royal Mail or the mail carrier will collect VAT/duties (based on your country's rate) and an "International Handling Fee" (usually around 8 Euro) before delivery. We cannot control the taxes charged by your country, but our shipping rates are kept as low as possible to help. 

Can you ship to addresses outside of the US?

Yes. International shipping is available at checkout at the lowest possible costs through USPS, UPS and DHL. Please measure carefully as it is not possible to offer return shipping for international packages. Please email us if you have any questions and we will make sure to help with sizing.

 

Questions?


Can I contact you?

We can often answer questions most quickly by email. Please send us an email so we can send you any information you need:

https://pandaloon.com/pages/contact-us

 

© Pandaloon LLC

Customer Feedback

Best costume we've ever bought for our dog!

The quality of this costume by far exceeds the typical pet costume. It's one piece so you don't have the issue of the head piece being shaken off easily. Multiple adjustment options to fit the costume better than any other brands we've purchased (the one around the face is key!). The costume is adorable to boot! We have an 18 lb westie (short, stocky) and the size 3 fits perfectly.

DJ, Pet Parent of a Size 3 Havanese

JUST THE CUTEST!!!

Adorable! Hilarious!! My friend's dog is never happy to be dressed up, but he looks SO DAMN CUTE in both the bear & bunny (bc he's closest to those colors). I can tell he's not physically uncomfortable...he even fell asleep in my lap wearing the bunny. He got super excited when I unwrapped both...Everyone I show his pic to laughs so loudly, they LOVE IT!

LuluNlalaland, Friend of a Pet Parent

"This is good quality!"

~Sara Blakely, Founder of Spanx on ABC's Shark Tank

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